support

Battle Greens Support

Henon Game Studios LLC

For help with Battle Greens accounts, sign-in, membership, gameplay, multiplayer or compatible

launch-monitor setup, email Colby@HenonGameStudios.com. We strive to respond within two

business days.

Include your device model, iOS/iPadOS version, Battle Greens version, a description of the issue

and the steps that caused it. Include the support code shown by the app when one is available.

Optional screenshots can help; remove unrelated personal information before sending them.

Do not send passwords, Apple authorization codes, raw receipts, signed transaction data or

complete payment-card information.

Account access or missing progress

Sign in with the same Apple Account used for your Battle Greens game account. If the app shows

an account-access or recovery message, follow its recovery/support instructions and include the

support code when contacting us. We cannot promise that a deleted account can be restored.

Membership or a missing purchase

Open Membership and allow verification to finish. Restore Purchases is available there.

Restore while signed in to the game account that owns the membership. A purchase linked to a

different or deleted game account does not automatically transfer to a new game account.

If verification is temporarily unavailable or the app directs you to support, include the

message and support code; do not send store proofs in ordinary email.

Monthly and yearly Multiplayer Membership provide the same online access. Each online player

needs their own verified membership. Solo Match does not require membership. Manage or cancel

future subscription billing through Manage Subscriptions or your Apple Account settings.

Gameplay problems or player reports

For a gameplay problem, describe the steps, mode and result. For a player report, use the game's

report/block controls where available, or contact us with the public display name, date/time

and a description. Our team investigates reports.

Account deletion and privacy requests

To request game-account deletion, sign in and select Delete Account from the main menu.

Read both confirmations before submitting. Deletion is asynchronous, takes at least nine hours,

and may take longer. The app distinguishes a pending request from completed deletion. Deletion

does not cancel an Apple subscription.

Read the account-deletion instructions and

Colby@HenonGameStudios.com if you cannot access the in-app option or have another privacy request.

Support email is not required for the normal in-app deletion flow.